• 28 Apr, 2026

The Public Relations Department at the Internal Security Leadership in Homs continues to strengthen its role as an effective link between citizens and security institutions by offering a range of services designed to support the security system and ensure citizens can access their rights easily. The department receives and processes complaints and inquiries through clear and transparent procedures, enhancing public trust and improving cooperation between the community and security authorities.

Direct Services to Address Complaints and Facilitate Procedures

Mohammad Khaled Bakkar, Director of the department, described it as a “service channel for citizens”, noting that it handles various types of complaints through specialized offices. These include complaints regarding misconduct by some security personnel and requests to lift travel bans—especially older cases—using an integrated database coordinated with the Ministry of Interior and the Immigration and Passports Department through the “Soutak Wasal” (Your Voice Reached) application.

Organized Detainee Inquiry System to Prevent Unofficial Practices

The department also provides a detainee inquiry service aimed at organizing the process and eliminating previous unofficial practices that were prone to exploitation. This is achieved through direct coordination with the Prisons Administration to obtain accurate information on the reasons and locations of detention within a period not exceeding one week, ensuring transparency and reliable access to information.

Figures Reflect Growing Trust and Operational Efficiency

Since its opening on February 3, the department has received 467 complaints, of which 380 have already been resolved. These include cases related to lifting travel bans, detainee inquiries, and reports of misconduct by some internal security personnel. Work is ongoing to address the remaining cases, contributing to faster communication with relevant authorities and improved service quality.

Positive Public Feedback and Smooth Procedures

Citizens have expressed satisfaction with the new service. Among them is Muslim Al‑Ahmad, who visited the department regarding a travel ban issue and described the experience as an important step that simplifies complaint submission and improves response speed. He praised the professionalism of the staff and the smoothness of the procedures.

Part of Broader Institutional Development Efforts

The department was inaugurated by Minister of Interior Anas Khattab on February 3 as part of the ministry’s efforts to enhance institutional work and strengthen direct communication channels with citizens, ultimately improving service quality and streamlining procedures.